Term of usage
Through enjoying the services provided realbeautyhair.com, you will be engaged to this conditions of use and other relevant policies, conditions and rules. If you disagree with any item of this policy, you can refuse to visit our website.
When you visit realbeautyhair.com or send an email to us, you are communicating with us in electronic way, which means that you agree to accept our electronic messages. We will contact you by email or issuing notice on realbeautyhair.com according with legal requirements on these communication to be written.
If realbeautyhair.com can prove that it has sent you the electronic messages or issued the notice on the website, that would be regarded as you have received all the agreement, declaration, proclamation and other information.
The icons, signs, page header, button icon, statement, service name on our website all belongs to the trade mark or upholster of realbeautyhair.com and its affiliated companies. All these icons or upholsters ought not to be employed to any products or services unrelated to bhfhair.com and its affiliated companies in any manner of possibly misleading consumers or depreciating or defaming realbeautyhair.com and its affiliated companies. All other trade marks showing on realbeautyhair.com except the principal parts above belong to the respective properties of the owners, who may be or may not be related to realbeautyhair.com or its affiliated companies or sponsored by realbeautyhair.com or its affiliated companies. Without the written permission of realbeautyhair.com or its trade mark owner, anything on realbeautyhair.com should not be explained as anyone is granted with permission by connivance or other manners or justified to use any trade marks shown on our website.
If you decide to use our website, you are responsible for keeping secrete of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password. realbeautyhair.com don’t sell products to children.
If you still do not reach the age of 18, you are justified to decide by yourself to refuse services, close account, delete or edit content and cancel order on realbeautyhair.com and its affiliated companies only when you’re under the supervision of your parents or guardians and within the scope of relevant international laws.
You also ward realbeautyhair.com and its affiliated companies and relicensed person the rights to use the name you provided along with these content, if they choose to do that. You declare and assure that you have the rights to control the posted content in other manner, its content is accurate, You declare and assure that you will compensate for the damage to realbeautyhair.com and its affiliated companies brought by the content you provide.
realbeautyhair.com have rights (but not obligation) to censor and edit or delete any activities or content. We are not responsible for the submission of messages from you or any third parties.
All Express Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx or USPS or DHL to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. So please be sure to verify your information is correct, to avoid unnecessary trouble.If you need additional information, please contact us at firstname.lastname@example.org or call +86 374 2981588 ,Mobile/ WhatsApp: +86 156 1720 0953
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information needed to deliver your package. Your order will be shipped via FedEx or USPS or DHL to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 or $45 fee FedEx/USPS/DHL charges us to make the correction.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact FedEx or USPS or DHL right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx or USPS or DHL’s investigation of the situation.
realbeautyhair.com will not resend or refund a package that shows DELIVERED on Logistics tracking.
Please feel free to return any eligible item within 14 days of receiving your original order.
1. Items returned within 14 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the hair extension(wave) is INTACT and the LACE has NOT been cut.
3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the hair extensions&hair wave can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.