(Find Us Quickly, we are here to help! )
1.How may i contact you?
- Welcome to visit Realbeauty. You could email us at firstname.lastname@example.org any problem. E-Mails are answered during regular Customer Service center hours. Monday - Saturaday 4:30 p.m. - 1:30a.m.(UTC/GMT-8) WHOLESALER CONTACTS: Please send a request email@example.com you will get our Latest Wholesale Price List and Product Catalog.
2.What is the payment methods do you accept and is it safe?
- We accept payment by Paypal, credit cards and Western Union. a. PayPal protects your financial information with industry-leading security and fraud prevention systems.b. Buy online with any major debit or credit card. It's free, simple and secure. c. Once your payment is complete, PayPal email you a receipt and link you to our download page
3.How long is the shipping?(PROCESSING & SHIPPING)
- 1.If an item is available for purchase online, you will see the Instock Online. You could make a purchase directly. 2.PROCESSING TIME is 24 hours and no later than 36 hours usually(Except holidays). Shipped By DHL/UPS/FEDEX.Around 2-7 working to reach your address normally. Please Note: (1)NOT ANY P.O BOX ADDRESS (2) Unrestricted Address and Contact information
4.How can i check my order status?
- we will send you an order confirmation through email after you placed your order and will also send you a tracking number as soon as its dispatching.
5.Can I modify or cancel the order after placing?
- Within 48 hours from ordering, order cancel is available. If out of 48 hours, we will not accept any order cancel. Modification on stock order is not acceptable. Modification on custom order in 72 hours after placing is free of charge; if out of 72 hours, it will charge on modification, and the detailed charge standard refers to the website clauses.
Quality Hair Guide
(Basic Information & Virgin Hair You need to learn)
1.Can I Color or Restyle the Hair Extension?
- Yes. Virgin hair are support to be dye/bleach or restyle. We recommend getting them colored or a new style by a professional and experienced hairstylist who has previous experience working with hair extensions. We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate. We also recommend using a semi-permanent shape as it is much more gentle on the hair extensions. We strongly do not recommend frequent processing, as it is a very harsh and harmful chemical process which will alter the quality of your hair extensions.
2.How Many Bundles Hair Do I Need?
- 3~4 bundles according to your head size and the effect you prefer, hair more than 20'' 4bundles will be recommended. If you want full effect, 4bundles are necessary. 3bundles for small size head or combine top closures is good choice.
3.Did the hair keep pattern well after wash?
- Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave "loose texture" is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that this is really quality Brazilian virgin hair can dyed to any color, curl and wand beautifully!
4.What is the Virgin Hair?
- The most favorable hair is one that is made from healthy virgin hair, meaning hair that has never been chemically treated, with minimal processing. Virgin hair is cut from an individual, it's root to tip direction is maintained and its cuticle is left intact. Its quality has been certified through over a year of laboratory testing, and it will not lose its natural healthy texture even through long term use. The natural look and feel of real hair that is only possible with Virgin Hair will remain use after shampoo.
(Always keep improving ourselves. Better to serve our royal customers!)
1.What’s suggestions about the new hair business owner?
- Firstly branding your own company name, we provide bags labels tags etc customized service for you.
Secondly we ship hair to your customers directly under your business name without requiring you to stock your own inventory.
2.Why are your hair extensions price much higher?
- Firstly we respect your hard earned money, before it gets to you our hair goes through our quality control screening, to make sure all bundles are free from any imperfections.
Secondly suggest research “Realbeauty” on any social media to check others’ reviews about our brand quality.
Lastly If you have a question about your order we are a simple phone call or email, resolve your any problem shortly.
3.How can i be your ambassador?
- Welcome to visit our store and hope you will always enjoy your shopping. We do appreciate your kind sharing and tag us on SNS. More Pretty gift and coupon you could enjoy in the future order.
As for the business cooperation - hair review/promotion/brand ambassador, please reach us at:firstname.lastname@example.org